Customer Care and Service Questions

Contact the team about your job

Call (202) 830-0706 or use the contact form about an existing inquiry or service. Include the job location, date, and invoice or reference number if you have one. Explain the question in plain terms: a lock that sticks, a missing document, an appointment change, or a function that is not working as expected.

For an urgent lockout or damaged opening, call and confirm current availability. The contact form is suitable for planned work and non-urgent questions. It does not establish an arrival time or replace emergency services where someone is in immediate danger.

Describe the problem safely

For a door issue, note whether the problem occurs with the door open, closed, or both. A photograph of the visible hardware can help, but avoid sharing key codes, alarm information, identity documents, or sensitive site details in an ordinary message.

Do not force a mechanism that is binding or alter safety hardware while waiting for advice. If the issue concerns a vehicle, provide its year, make, and model and describe which key functions work.

Keep the agreed records

Hold on to your quote, invoice, product information, and any written warranty terms. Those documents help distinguish the original scope from a new problem or additional work. Ask for clarification if you are unsure which provider handles a product or labor warranty.

See service terms and warranty questions and the Terms of Service for the information to confirm when arranging work.